To report an outage, contact us immediately. Submit an outage report online by:
1
Logging into SmartHub
2
Click Report an Outage
Storm Checklist
If your lights go off during a storm, be prepared for the power outage:
- Assemble supplies to have on hand rather than rushing around when the storm is coming and waiting in long lines for milk or bread
- Rotate your supplies to keep them fresh
- Use the checklist to prepare for power outages

Have Plenty of Food & Water
- Keep a 3 to 5-day supply of drinking water in plastic bottles. Plan on 1 gallon of water per person per day.
- Store a manual can opener with enough nonperishable foods for 3 to 5 days. Canned meats, tuna fish, and peanut butter are good foods to store. Don’t forget pet foods!
- Conserve water by using paper plates and plastic utensils
- Have a camp stove or grill for outdoor cooking
- Fill your bathtub with water for bathroom use before the storm (if you have a well).
Stay in Touch
- Have a portable, battery-powered radio and alarm clock
- Have one non-portable phone that will work even if power is interrupted.
- Plan where to meet and how to communicate with family members if separated.
- Keep essential family member contact information near your phone, in your wallet, and in your glove compartment.
- Coordinate with neighbors for care of the elderly and disabled living alone.


Keep Things Going
- Keep plenty of gas in your car
- Keep extra batteries, matches, propane, charcoal, and firewood
- Consider purchasing alternative UL-approved heating devices. For example, a fireplace insert or woodstove will keep the heat in your home instead of up the chimney.
- Use flashlights and other battery-operated lighting instead of candles
- Keep fire extinguishers fully charged
Stay Happy, Healthy, & Warm
- Keep a 3 to 5-day supply of drinking water in plastic bottles. Plan on 1 gallon of water per person per day.
- Store a manual can opener with enough nonperishable foods for 3 to 5 days. Canned meats, tuna fish, and peanut butter are good foods to store. Don’t forget pet foods!
- Conserve water by using paper plates and plastic utensils
- Have a camp stove or grill for outdoor cooking
- Fill your bathtub with water for bathroom use before the storm (if you have a well).
