Easing the Burden of Postal Delays
Many of our members have noticed slower-than-usual postal service deliveries over the past few months. While a delayed electric bill may not be as critical as missing medication, I understand that receiving your statement on time is important. That’s why we’ve taken steps to ease the burden and want to share some ways you can avoid similar issues in the future.
Many members received their bill notifications through email and our SmartHub app, but we took extra steps to protect all members affected by mail delays. Over the past 3 months, thousands of late fees were waived, and disconnections for nonpayment were delayed for weeks until we confirmed that bills had been delivered. Fortunately, February deliveries have improved, with most statements arriving in less than 1 week, so we’re optimistic that mail service is returning to normal.
If recent mail delays caused you frustration, please know we’re doing all we can to help our members through this difficult time. While we can’t control how fast the mail gets to your house, we provide several mail-proof notifications and payment options to offer you a smoother experience.
- SmartHub App and website: View an electronic copy of your bill, track your usage, report outages, and contact our office — all in 1 place.
- Auto-pay: Set up automatic payments through your checking account or debit/credit card to ensure your bill is always paid on time.
- Online payments: Use your SmartHub account or the Pay Now option to make secure payments anytime, without needing to log in or create an account.
- In-person drop-off: If you’re in Sellersburg, take advantage of our drive-thru cashier and night drop box for 24 hours, 7 days a week, for payment convenience.
We appreciate your patience and encourage you to explore these options for a hassle-free billing experience.