Warranty & Repair Questions Prior to December 21, 2022

Warranty Information:

Warranty information was included with your heater when you made your purchase. Current warranty documents from State Water Heaters are linked below. If you experience issues with your new water heater within the first year, parts and labor are covered. After the first year, warranty repairs may still require you to pay for labor charges.

Did REMC install the water heater for you? If so, follow these steps:

Should you experience any heater malfunction (no hot water, small leak, etc):

  • Pease contact Greenwell Plumbing directly at (812) 948-9000 and they will provide support for you according to the terms of the warranty agreement
  • You are always welcome to contact Clark County REMC, during business hours, at (812) 246-3316, and we will help any way we can
  • However, all repairs, service, and warranty questions should be directed to Greenwell Plumbing and/or the manufacturer, at the contact information included with your purchase

Did you purchase a water heater only and installed the heater yourself? If so, follow these steps:

Should you experience any heater malfunction (no hot water, small leak, etc.):

  • Please contact the manufacturer of the water heater
  • This information is located on the water heater unit
  • Take note of your water heater's model and serial number when you call, which are both located on the water heater unit